VinFast Malaysia: Changes to Battery Assistance for Electric Vehicles
New Towing Assistance (RSA) Introduced
Starting 6th June 2025, VinFast Malaysia will be implementing a new Roadside Assistance (RSA) service, using towing to assist drivers with flat batteries, replacing the previous Mobile Charging service.
Good news! This RSA towing assistance will be provided free of charge by VinFast for all privately owned VinFast electric vehicles in Malaysia. Do note that this policy doesn't cover vehicles owned by GSM or other transportation partners.
How the RSA Service Works
Basically, if you're on the road and your VinFast EV runs out of battery, the RSA service will come and tow your vehicle to the nearest charging station or your home, whichever is closer.
Previously, the Mobile Charging service, launched in 2022, offered on-the-spot charging for EVs that ran out of juice. This was a helpful solution when EVs were just becoming popular. Now, VinFast is optimising its support to provide quick and safe assistance in emergency situations with the RSA service.
Got questions? Just call the VinFast Customer Care hotline at 1900 23 23 89 for assistance.
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